What kinds of yarns and brands can I find at WollMia?
At Woollmia, you’ll find yarns that are a real joy to work with. We carry YarnArt and Himalaya – two brands that have long made a name for themselves among knitting and crochet fans. From the soft YarnArt Jeans for amigurumis to the wonderfully cozy Himalaya Dolphin Baby for blankets. And if you’re looking for something specific, our handy filter by material, yardage, or needle size will help you find it in no time.
How much are the shipping costs and how long does delivery take?
Shipping within Germany starts at 5,99 €. From 75 € order value, we deliver free of charge to your home – insured with DHL. To other European countries, we ship free from 120 €, otherwise between 5.99 € and 14.99 €, depending on the destination country.
Your package usually arrives 1–3 business days after payment is received. You will see the exact costs and delivery times clearly in the shopping cart and at checkout.
How does the return work if I don’t like the color/texture?
No problem! If the color, texture, or feel doesn't quite suit you, you have 14 days – starting from the day you receive your package.
Important: The item must be unused, still in its original packaging, and have all tags attached.
One small note: colors may look slightly different on every screen. So the original might differ minimally.
All the details about the return process can be found in our General Terms and Conditions.
Which payment methods do you offer?
We don't have everything, but the most important things:
PayPal (with buyer protection)
Credit card (Visa, Mastercard, American Express)
Klarna (Instant bank transfer, direct debit)
Apple Pay & Google Pay
Amazon Pay
iDEAL (for customers from the Netherlands)
Bank transfer (advance payment)
All payments are encrypted. At checkout, you'll see which payment methods are currently available.
Are the stocks of YarnArt and Himalaya yarns constantly updated?
Yes, that's our top priority. Our inventory is constantly synced with the shop – in real time. That means what you see online is actually in stock.
We reorder our bestsellers in good time to avoid shortages. If a system error does occur in a very rare case, we'll contact you within 24 hours and find a solution together – either an alternative or a full refund.
How do I find the right needle size for a specific yarn?
Check the yarn label first – it’s printed right there. You’ll also find it in the shop under the product details. But the right needle size also depends on you (whether you knit tight or loose). Make a gauge swatch beforehand. It might sound old-fashioned, but it really does help.
How do I properly care for different fiber types (e.g., merino wool, acrylic)?
First look at the label – that's where the best instructions are. Merino wool wash cold or hand warm, preferably on the wool cycle. Acrylic and blends often tolerate 30°C in the machine. Important: No high heat, no dryer – otherwise it will shrink.
Can I change or cancel my order after placing it?
Only as long as we haven't processed it yet. We ship very quickly. Please email us within the first hour after ordering. If the goods have already been packed or handed over to DHL, only a normal return is possible.
How can I delete my customer account at WollMia?
Just send us a short email to [email protected] with the subject „Account deletion“. We will delete it as soon as possible – as required by the GDPR. You will receive a confirmation from us.
How can I save my cart to continue shopping later?
If you are logged in, the shop automatically saves your cart. You can log in later on another device and the items will still be there. If you purchase without logging in, the cart will only be saved in the browser for a while.
When and how will I receive my refund (money back)?
After your return has arrived at us and been checked, it takes 7–14 business days. The money automatically goes back to your original payment method (e.g., PayPal or credit card). You will receive an email from us as soon as the refund has been issued.