📄 Withdrawal policy

Wollmia OÜ · Updated: June 2026

§1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

• on which you or a third party named by you, who is not the carrier, took possession of the goods, or
• for goods delivered in multiple partial shipments: from the day on which you or a third party named by you took possession of the last partial shipment.

To exercise your right of withdrawal, you must inform us at:

Wollmia OÜ
Tartu mnt 67/1-13b
10115 Tallinn
Estonia

Email: [email protected]
Phone: +49 152 29290871

inform us of your decision to withdraw by means of a clear statement (e.g., by email or letter).

You may use the attached model withdrawal form for this purpose, but it is not mandatory.

§2 Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you (including delivery costs – excluding any additional costs resulting from your choice of a more expensive delivery method) immediately and at the latest within 14 days from the day on which we received your withdrawal declaration.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We bear the cost of the return shipment (return shipping costs).

Return address (only after prior notification by email):
Wollmia OÜ – Returns
Atlantic One / JadeWeserPort, Atlantik 1, 26388 Wilhelmshaven, Germany

📦 Free return label:
• You will receive a free return label from us, regardless of the order value.

You must return the goods to us immediately and, in any case, within 14 days from the day on which you informed us of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (e.g., if you have already heavily used, washed, or damaged the items).

§3 Exclusion of the right of withdrawal (withdrawal not possible)

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., certain hygiene products).
  Note: This does not apply to our knitting yarns, as they are not automatically excluded from return once the packaging is removed.
• Contracts for the supply of digital content (e.g., PDF patterns), if you have expressly agreed that we begin the execution of the contract, thereby forfeiting your right of withdrawal. (This does not currently apply to us.)

§4 Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back to us.)

To:
Wollmia OÜ
Tartu mnt 67/1-13b
10115 Tallinn
Estonia
E-mail: [email protected]

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*):

Ordered on () / received on ():
Name of the consumer(s):
Address of the consumer(s):
Date:
Signature of the consumer(s) (only when notified on paper):

(*) Delete as appropriate.